Jammu, December 21, 2025:
Inspector General of Police, Jammu Zone, Bhim Sen Tuti, IPS, on Saturday visited the District Police Lines (DPL) Jammu and District PCR Jammu to review the preparedness and implementation roadmap of the Emergency Response Support System (ERSS-112).
During the visit, the IGP chaired a high-level meeting at the Conference Hall, DPL Jammu, to assess the rollout of ERSS-2.0 and the enhancements made over ERSS-1.0. The deliberations focused on reducing response time both on the ground and within the system through technological optimisation. Key features, including GPS-based vehicle tracking, Location Based Services (LBS), Emergency Location Service (ELS) and improved response mechanisms under Dial-112, were reviewed in detail. It was reiterated that 112 functions as a single emergency number operational across the country.
The four core components of ERSS—Emergency Caller Interface, Dispatcher, Field Responder and Supervisor—were also reviewed to ensure seamless real-time coordination, effective supervision and faster dispatch and response.
The IGP later visited District PCR Jammu, where ERSS-112 is proposed to be operationalised, and assessed existing infrastructure, technical readiness, space availability and logistical preparedness. Gaps relating to manpower, emergency response vehicles, technical support and response-time benchmarks were identified for immediate corrective action.
Issues pertaining to manpower (nafri) requirements, deployment of emergency response vehicles, availability of technical equipment and system integration were discussed in detail to ensure the smooth and timely implementation of ERSS-2.0.
The meeting was attended by DIG JSK Range Shiv Kumar Sharma, IPS; SSP Jammu Joginder Singh, JKPS; SSP PCR Jammu Koushal Kumar, IPS; SP Headquarters Jammu Irshad H. Rather, JKPS; DySP DAR Jammu Tahir Amin Sheikh, JKPS; ERSS Nodal Officer PCR Jammu Nadia Farooq, JKPS, along with members of the technical team.
Addressing the officers, the IGP said that ERSS-112 is a critical, citizen-centric emergency service. He stressed that the focus is not only on rapid on-ground response but also on improving response time through technology-driven processes. Accurate location tracking, efficient dispatch and accountability at every level, he said, are essential to save lives and strengthen public confidence, adding that ERSS-2.0 will significantly enhance these capabilities.
